Shipping Policy

INTERNATIONAL SHIPPING

All orders are prepared and dispatched from our business in Osaka, Japan. International shipping is currently available to the United States and the United Arab Emirates (UAE). If you would like to ask whether shipping to another country can be arranged, please use our Inquiry form. Availability is not guaranteed.

Shipping method

We generally ship international orders from Osaka, Japan using Yamato Transport’s International TA-Q-BIN service. We may use another carrier when reasonably necessary due to service availability, destination requirements, or other operational circumstances.

About Yamato Transport: Yamato Transport is a Japan-based parcel delivery company. We use its International TA-Q-BIN service for eligible international shipments.

U.S. Delivery Partner: For shipments to the United States, we will seek to use UPS for final-mile delivery where available. However, the assigned local carrier may change because of carrier availability, destination requirements, or other operational circumstances, so UPS delivery cannot be guaranteed.

UAE Delivery Partner: For shipments to the UAE, final-mile delivery will be handled by a local postal or courier provider selected through the international delivery network. This may include Emirates Post; however, we cannot guarantee which local provider will be assigned to a particular shipment.

For International TA-Q-BIN shipments sent from Japan, Yamato Transport’s maximum carrier liability is generally JPY 200,000 per parcel. Any compensation is subject to Yamato Transport’s terms and conditions, including the declared value, packaging requirements, item eligibility, and its assessment of the claim. This is not a separate insurance policy provided by us. If we use another carrier, that carrier’s terms and liability limits apply.

Shipping Charge

Shipping charges vary by destination country and package weight and are displayed at checkout.

Delivery date and time

The date and time of your delivery cannot be specified.

When will my order ship?

Orders are generally dispatched within 4 business days after we receive your order, excluding weekends and public holidays in Japan. If we are unable to dispatch your order within this processing period, we will notify you and provide a revised dispatch estimate. You may agree to the delay or cancel the unshipped order for a full refund.

Please note

• For shipments to the United States or the UAE, you or the recipient are the importer of record and are responsible for all applicable customs duties, import taxes or VAT, customs clearance fees, brokerage fees, and other charges imposed after shipment. These charges are not included in the product price or shipping charge unless expressly stated at checkout. We cannot estimate or guarantee the amount of such charges.
• Cancellations and changes to your order or shipping address may be requested before the product is dispatched. Once the product has been dispatched, we cannot accept cancellations or changes.
• Delivery delays may occur due to factors such as delivery destination, traffic, weather, and local circumstances.
• The risk of loss or damage remains with us until the product is delivered to the recipient.
• If tracking indicates that a shipment may be lost, or if a parcel or item arrives damaged or with missing contents, please contact us promptly. We will investigate with the carrier and, when the loss, damage, or shortage is confirmed, provide an appropriate remedy, which may include replacement, completion of the missing quantity, or a full refund. We may reasonably ask you to provide photographs and retain the item and packaging while the claim is reviewed. Any carrier liability limit applies between us and the carrier and does not reduce your remedies under our Return Policy or mandatory applicable law.
• If a shipment is refused or returned because the recipient does not pay applicable import charges, is unavailable for delivery, or refuses delivery, we may deduct the outbound shipping cost, return shipping cost, customs charges, and other costs actually incurred from any refund.
• Retailers interested in selling our products may contact us at shop@enjuboard.jp to request prior written authorization.